Convincely Pty Ltd ABN 87 624 796 167 (Convincely, we, us, our) is committed to protecting the privacy of personal information (as defined in the Privacy Act). This policy explains how Convincely manages the personal information that we collect, use and disclose in providing the services that we offer.
Convincely may collect your personal information in a variety of ways. Generally speaking, Convincely will collect personal information directly from you or from your authorised representative.For example, when:
We may also collect, use and disclose personal information about customers or potential customers from third party sources or a publicly available source, or from marketing and similar lists legally acquired by us.
If you wish to provide us with personal information about another person, you must first obtain their permission. Please also make sure that you tell them about the content of this policy.
To provide some of our services, we may need to collect and hold personal information. For example:
If we are not able to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected.
We collect, hold, use and disclose personal information for a variety of reasons related to the operation of our business, including to:
From time to time we may also use personal information on an ongoing basis to contact you about products and services that we think may be of interest to you, unless you opt out or we are otherwise prevented by law. Please refer to the direct marketing section below.
We may also use your information for other purposes required or authorised by or under law, including purposes for which you have provided your consent. Your consent may be written, verbal or implied from your conduct.
We may exchange your information with:
These third parties may be in Australia or overseas. If we disclose personal information to an overseas recipient, we will take steps to ensure they comply with this policy, applicable privacy laws and our reasonable directions.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.
We take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
We implement a range of measures to protect the security of personal information, including depending on the circumstances – password protection, firewalls and premises security.
You can let us know at any time if you do not want the personal information we hold about you to be used or disclosed for direct marketing purposes, or if you only wish to be contacted via a particular channel (e.g. by email). In some circumstances, we may need to contact you to verify your identity or to clarify your request.
If you wish to unsubscribe from future marketing and promotional material, please click on the “unsubscribe” link in the email, call us using the details provided below or email “Unsubscribe” to firstname.lastname@example.org.
It is important that the information we hold about you is accurate, complete and up-to-date. Please update your details online where possible or contact our Privacy Officer if you believe that your personal information is inaccurate, incomplete, out of date, or may otherwise be misleading.
We provide a success manager that analyses your data and recommends the best way to lift your conversions using Convincely on an ongoing basis. The success manager will relentlessly work until you have achieved your conversion ceiling.
Our website is professionally hosted and steps are taken to ensure it operates in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.
Cookies are pieces of information that a website transfers to your computer for record- keeping purposes. The information collected may be used by Convincely to improve and customise your experience on our website.
In addition, we collect aggregated non-personally identifiable data from our website to help us maintain and improve delivery of the Convincely online service and marketing. This aggregated information assists Convincely to improve content and website navigation.
When you visit our website, our system may collect information about your visit for statistical purposes, including:
We record this data to maintain our server and improve our services. There are several methods and packages that we use to collect visitor behaviours on our website.
Whilst links to third-party websites may be provided on our website, we are not responsible for the content or practices of these third-party websites. These links are provided for your convenience and do not represent our endorsement of any linked third-party website. We recommend that you check the privacy policies of these third parties prior to providing them with any personal information.
You can request access to the personal information we hold about you by contacting our Privacy Officer using the details provided below and we will generally provide you with access, subject to some exceptions permitted by law.
If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a reasonable fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.
Please contact our Privacy Officer using the details provided below if you have any concerns or complaints about the way we have collected or handled your personal information. We will investigate your complaint and will endeavour to respond to you in writing within 30 days.
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.
please contact our Privacy Officer: